Privacy Policy

What these apps are

Raster Tech makes desktop applications that run on your own computer:

• Raster Build makes your show's Google Sheet and lets you edit it.
• Raster Run checks the devices on your show's network against that sheet, and writes the results back into it.
• Raster Label reads the same sheet and prints labels for your gear.
• Raster Manager keeps a record of your gear across your shows, on your own computer.
• Raster Tag sets up VLANs and virtual network adapters on a Windows computer.

Raster Build, Raster Run, Raster Label and Raster Manager use the same Google sign-in, described below. Raster Tag sends nothing and makes no network connections of its own; its snapshots and logs stay on that computer, in C:\ProgramData\Raster Tag.

What they can access

When you sign in with Google, the apps ask for Google's drive.file permission. This is a narrow permission: it lets an app see and use only the specific spreadsheets you pick in Google's own file picker, plus any spreadsheet the app creates for you. It cannot see, list or open any other file in your Google account.

Advanced: if you connect Raster Run with your own Google service account instead, you create that account in your own Google Cloud project and share your show sheet with it directly. We never receive or hold that account or its key; it stays entirely under your control.

What they read

From the spreadsheet you've picked:

• Raster Run: the device list, IP addresses and VLAN assignments (the GEAR INDEX and IP INDEX tabs), the current values in the status columns, and the Sub Packet's settings.
• Raster Label: the device, case, stek, bundle and cable lists it makes labels from (tabs such as GEAR INDEX, Case List, STEKS, BUNDLES and FLOW).
• Raster Build: the tabs it lets you edit (such as START HERE, GEAR INDEX, IP INDEX, the LED and PJ tabs, FULL RASTER and Case List).
• Raster Manager: the START HERE, GEAR INDEX, IP INDEX and LED tabs. It keeps the show's name and ID and its gear list, with each item's planned address.

What they write

Raster Label and Raster Manager never write to your sheet. They only read it.

Raster Run writes back into that same spreadsheet, and nowhere else:

• the Status column (Verified, Partial or Failed) for each device;
• the Audit Details and Last Check columns;
• a device's MAC address, only if that cell was previously blank;
• a list of unexpected devices found on the network, on their own tab;
• the Sub Packet's section order, on the SUB PACKET tab, when you save it.

Raster Build writes only to the show spreadsheets it creates or that you pick:

• New Show creates one new show spreadsheet in your Google Drive, in the folder you choose.
• When you edit a show, it writes only the changes you've reviewed, then reads them back to check them. That includes new dropdown entries on START HERE, and any LED wall tabs, projector blocks and FULL RASTER rows you add.
• When you rename a show, it also renames that spreadsheet's file in Google Drive, if the file still has the name Raster Build gave it. It's the same file; only its title changes.

It never changes any other file.

What leaves your computer

• The Google Sheets and Drive calls needed to read, write or create your show spreadsheet.
• Checking for updates asks GitHub, where our installers are published, for the latest version. Nothing about you or your show is sent with it.
• Activating a license (only if you have one) sends our license service the license key, a one-way fingerprint of this computer (a hash: no serial numbers, MAC addresses or user names), the computer's name, and which app and version it is. The service keeps the fingerprint and the computer's name, so you can see and manage which computers a license is on. It doesn't keep the version. Releasing or moving a license sends the key and the same fingerprint.
• Requests to the license service pass through Cloudflare, which sees your IP address. We don't log it.
• Linking Raster Manager to Raster Run (only if you turn it on in Raster Run) lets Raster Manager on another of your computers read Raster Run's monitoring history over your own network, after you pair them with a code. It goes directly between your two computers, never through us.
• Send feedback opens your own email app with a message you can read and edit before you send it. An error log is attached only if you choose to include it, and it never contains your sign-in, passwords or sheet contents.

Nothing else leaves your machine or your Google account. We do not run a server that stores your show data: the license service holds license details only. We do not use analytics or tracking of any kind, and we do not share your data with any third party.

Data retention

Your show data lives in your own Google Sheet, under your own Google account, for as long as you keep it there. Each app also keeps a small local folder on your computer: your settings, which show you last opened, cached status for offline use, an error log, and (for Raster Label) the label files it saves for printing. Raster Run also keeps a history of what its monitor saw (devices going down and coming back, their network and hardware (MAC) addresses, alarms) for 90 days, up to 50 MB. Raster Manager keeps its gear records in a database on your computer. Neither is sent to us.

The only things we retain are license details, if you have a license:

• the key, the product, and the email address it was issued to;
• the computers it's active on (fingerprint, computer name and when it was activated);
• a history of its activations, moves and releases (what happened, the fingerprint and when);
• sign-in links and sign-in attempts on the account page (the email address and when);
• for a license you bought, the payment provider's reference for you as a customer.

How to revoke access

• Remove the apps' access to your Google account at myaccount.google.com/permissions.
• Sign out in the app (Log Out or Sign out), or delete its local folder on your computer, to remove what it keeps locally.

Use of your data

We use the data the apps read and write solely to provide their own functionality to you: making and editing your show sheet, checking your devices, keeping your sheet's status current, printing your labels, and keeping your gear records. We do not use it for advertising, do not sell it, and do not transfer it to anyone else, consistent with Google's Limited Use requirements for apps that use Google user data.

Changes to this policy

If this changes, we'll update the date at the top of this page.